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Refund Policy

Last updated: February 24, 2026

1. Overview

At Living Collective India Private Limited, we strive to ensure complete satisfaction with your purchases. This refund policy outlines the terms and conditions for returns, exchanges, and refunds.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Product defects or damage during shipping
  • Incorrect product received
  • Product not as described
  • Service cancellation within the allowed timeframe
  • Technical issues preventing service delivery

3. Refund Timeframes

Physical Products: 30 days from date of delivery
Digital Services: 7 days from date of purchase
Subscription Services: Pro-rated refund for unused period

4. Refund Process

To request a refund:

  1. Contact our customer support team
  2. Provide order details and reason for refund
  3. Submit any required documentation or photos
  4. Wait for approval and processing
  5. Receive refund to original payment method

5. Refund Methods

Refunds will be processed using the original payment method:

  • Credit/Debit Cards: 5-10 business days
  • Digital Wallets: 2-5 business days
  • Bank Transfers: 3-7 business days
  • Store Credit: Immediate (if applicable)

6. Non-Refundable Items

The following items are generally non-refundable:

  • Custom or personalized products
  • Digital downloads after 24 hours
  • Gift cards and vouchers
  • Services already rendered
  • Products marked as final sale

7. Return Shipping

Free Returns: We cover return shipping for defective or incorrect items
Customer Returns: Return shipping costs are the responsibility of the customer
International Returns: Additional customs and shipping fees may apply

8. Partial Refunds

Partial refunds may be issued for:

  • Partial order cancellations
  • Damaged items in multi-item orders
  • Service interruptions
  • Promotional adjustments

9. Dispute Resolution

If you disagree with a refund decision:

  1. Contact our customer support team
  2. Provide additional evidence or documentation
  3. Request escalation to a supervisor
  4. Consider mediation or arbitration if necessary

10. Contact Information

For refund requests and questions:

Email: refunds@livingcollective.com
Phone: +91 9566011451
Support Hours: Monday-Friday, 9 AM - 6 PM IST
Address: Living Collective India Private Limited, India